Three rules. None of them need a form.

Every PILF plant is bought on your phone and picked up from the shelf you’re standing next to. Nothing ships, so there’s nothing to ship back. Here is what happens instead.

If you pay and the plant’s gone

Someone got there first. Reply to the receipt, or email hello@pilf.me, and you get a full refund the same day — or the next one up on the shelf, your call. Refunds go back to the card you paid with; banks show them in 5–10 business days.

If it dies in the first month

Everything on a PILF shelf is hard to kill, and every plant page tells you the one thing that usually kills it. If it goes anyway within 30 days of purchase, say so — a replacement goes on the next shelf visit, or a refund if you’d rather. No photos, no questions.

If you change your mind

Before you pick it up: reply to the receipt and it’s refunded in full. After you’ve taken it home: PILF doesn’t take plants back (a plant that has left the room can’t go back on someone else’s shelf), but the first-month rule above still applies if something goes wrong with it.

Gifts

A plant bought for someone else follows the same rules. Whoever holds the receipt can use them.

Who you’re buying from

PILF LLC, 2130 W North Ave, Unit 208, Chicago, IL 60647 · hello@pilf.me. Prices are flat and include Chicago sales tax. Payments are processed by Stripe; PILF never sees your card number.